In many companies, incoming mail is still processed using costly error-prone manual work. However, interactive communication platforms such as social media, call centers or online chats with customers and partners are becoming increasingly important. To take account of these new communication channels our team of experts will introduce you to digital processing and a paperless office - state of the art technology will enable your company to classify structured and unstructured information based on content and will make all essential data accessible and usable. This digital capture of business-relevant data forms the basis for efficient, self-learning and largely automated document and data management. At the same time, your archiving will meet all legal requirements.
Basic technology such as Optical Character Recognition (OCR), Optical Mark Recognition (OMR) and barcode recognition are no longer sufficient to process enormous amounts of different data and information. As a result, Inacta only uses state of the art technology such as machine learning which is adapted to our customers’ specific requirements. This is self-learning software which uses artificial intelligence (AI) to identify and extract patterns from different data sets and transfers them to BPM, ERP or ECM solutions for further automatic processing. This intelligent classification and integration into your system environment enables routing according to customer need as well as comprehensive, meaningful reporting – and most importantly, a noticeable increase in efficiency and process optimization.
Input management projects are not limited to technical implementation, they also need concepts derived from IT strategy and professional change management. Cost savings and increased productivity can only be achieved through successful project management. This in turn results in higher customer satisfaction thanks to these optimized processes. An objective and independent partner is therefore one of the major success factors. The Inacta project team is familiar with the latest technology, is on the cutting edge and supports you, the customer, on site. We know these challenges of digital transformation and the appropriate IT solutions very well and will be happy to show you how we can harmonize your processes and technologies.